Customer Service Luxury (German speaker)

An excellent opportunity as Customer Service B2B for the global market of the Distributors is available now in Barcelona within an important multinational of the luxury sector. About the job: In the position of Customer Service, you will be responsible to manage all the interlocution between Clients and Distributors in the Logistics process of the Order to Cash (orders, deliveries, returns, claims and bad debt). It is mandatory to speak German in a native or bilingual level and be fluent/intermediate in Spanish & English.

Functions:

• Centralize the relation with the Customers in the order to cash process (review and provide information of the situation of their orders, products, deliveries, stock, invoices, collections, common incidences,…)
• Manage the Order & Delivery management process (solve the problems to be able to create the sales order, review and unblock the orders for delivery)
• Manage the incidences or delays in the order delivery process (modify orders and deliveries, interact with the Logistics Department for delivery issues, follow-up and management regarding faults and provide info requested by the Customers)
• Transport management (prepare the orders to send to the Customers, follow-up of the orders to deliver and management of the info requested by the Client)
• Invoice management (review and unblock the orders for invoicing and generate the billing document)
• Manage the Overdue or Bad Debt
• Claim management (reception, analysis, registration, …)

Requirements:

Desired university studies, with a minimum of 1 year experience in Back office or customer Service B2B, preferably in the luxury/fashion/textile/cosmetics sector. It is mandatory to speak German in a native or bilingual level and be fluent in Spanish/English.

To successfully fulfill your role as a Customer Service, you will demonstrate your problem solver profile, your communication skills and ability to work with a high volume of work.

This important multinational of the luxury sector offers a temporary position until December, with possibility to extend in a permanent contract in an excellent working environment.

If you are a professional with experience directly related to the position and excellent communication skills, the use of Customer Service Executive is for you.

Apply now to this exciting position and start a new professional challenge!