Customer Service Executive Tourism (Fluent Spanish and English)
Consultor Clara Capellades
Fecha de publicación 1 de abril de 20192019-04-17 2019-05-31 travel-and-tourism Barcelona Barcelona ES 08019 EUR 18000 27000 27000 YEAR Walters People https://www.walterspeople.es
An excellent opportunity as Customer Service Executive with native level of Spanish and excellent level of English is available now within a well-recognised fast-growth start-up of the tourism sector in Barcelona.
About the job:
In the position of Customer Service Executive, you will be responsible to centralize the relation with the customers and solve any issues.
- Excellent telephone and email support of products and services
- Manage the documentation to send between client and owner
- Deal with the expiration of customer payments
- Retain customers and increase customer loyalty
- Manage and solve the complaints of the clients
- Follow-up of the client requirements after the confirmation of the booking
- Contribute with ideas and improvement to the process of post sales
- Ensure all relevant procedures are followed from beginning to resolution
- Manage a team during high season
- Be resolutive in finding solutions
Desired superior studies in Law, Economics, Psychology,… with proven experience in a similar position of Customer Service in the tourism sector or ecommerce, used to work in an international environment, with proficiency level of English and Spanish native or bilingual. To accomplish successful your function as Post Sales Account Manager, you will demonstrate your positive attitude in a busy environment and ability to empathize.
This company offers a stable position for someone who desires to grow in the company and make a plan of career. A training plan is also handled by the company, as well as dynamic and international environment and a competitive salary.
If you are a professional with high attention to detail, you enjoy working in a team and you desire to develop your negotiation and communication skills the job of Sales Account Manager is for you! Apply now to this exciting position and start a new professional challenge!