Export Customer Service

An excellent oportunity as Export Customer Service is available now in Barcelona for a multinational of the luxury sector. Mission: Develop relationships with the Distributors and Subsidiaries in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and receivables.

Functions:

• Centralize the relation with the Customers in the order to cash process:
• Review and provide information about the situation of their orders
• Deal with SAP/e-mail orders
• Review and provide logistic or descriptive information of products
• Review and provide information about delivery data
• Inform the customer of the out of stock that affects the orders
• Review and provide information about invoice data (solve possible invoice issues)
• Review and provide information about the collection and/or liability situation
• Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up

Tasks within the Order & Delivery management process
• Review and unblock the orders for delivery.

Delivery issues/delay management
• Modify orders and deliveries
• Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
• Review and provide info requested by the Customer

‘Transport’ management
• Group deliveries to be prepared and shipped together to the customer.
• Transport follow-up with Delivery Monitoring
• Review and provide info requested by the Customer

Invoice management
• Review and unblock the orders for invoicing and generate the billing document.

Overdue or Bad debt:
• Decision of the action to be taken together with Sales Team and Implementation of the agreed action

Claims management
• Claim reception and analysis (Check with Commercial conditions, pricing…)
• Creation of Credit/Debit note in the system
• Credit / Debit note billing and AR compensation
• Take care and register customer complaints

Customer relationship
• Day to day communication
• Responsiveness, provide solutions to customer requests
• Analyze and share functional KPIs with customer to detect improvement areas.

Requirements:

• Experience: Minimum 2 years in a similar job
• Education: University Degree
• Languages: Spanish & English Advanced level. French highly valuable (but not mandatory)
• Competencies:
• Good communications skills
• Analytical skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure and workload
• If possible, sales/commercial experience

To achieve successfully your function as Export Customer Service, you will demonstrate your excellent communication skills and high tolerance to pressure.

This important multinational in the selective luxury sector offers a temporary contract of 4 months with the possibility to extend in a permanent contract, in an excellent working environment.

If you are a professional with experience directly related to the position, the job is for you.

Apply today for this exciting position and start a new professional challenge now!