Customer Service Representative with German
Salario €15000 - €18000 anualmente + bonus
Consultor Harry Denis
Fecha de publicación 16 de noviembre de 2018 2018-11-162019-01-15 education-and-training Paseo de la Castellana 13, 4ª planta 28046, Madrid Walters People https://www.walterspeople.es https://www.walterspeople.es/content/dam/walters-people/global/images/logos/web-logos/logo.gif
Our client is the world leader in international education. With 500 schools and offices in over 50 countries. The Sales Team is looking for an enthusiastic Customer Retention Specialist to join the European team in their Barcelona office to focus on the German market. As a Customer Retention Specialist you will be responsible for keep customers happy and promoting Online English courses to the German Market.
Your responsibilities will include:
Offer call service in German.
Follow up on a monthly basis on the student progress via phone and emails.
Provide advice on how to achieve personal and company learning targets.
Motivate and guide students through online school.
Present the different school features and options in order to provide a customized service.
Respond to all questions directly or by relaying to our Global Customer Service by email and chat.
Overcome student objections by giving personal solutions to manage time and progress.
Meet the operations requirements of quality and productivity of customer support services.
Follow the processes and procedures in place.
Enter accurate comments following conversations with customers into database.
What we are looking for:
Native German speaking language skills.
Highly responsible with very strong sense of ownership
Ability to communicate effectively and concisely to customers.
Cultural awareness and ability to work within a team.
Consistently strive for improved quality and results
Strong computer and internet knowledge essential. Must be comfortable working on various electronic platforms
Excellent at multitasking
Salesforce experience will be a plus.
Offer and Benefits:
A genuine commitment to your learning & development
Work in a multinational office (25 different nationalities)
Work with passionate and enthusiastic people
28 Days Holidays
Private Medical Insurance, Child Care Voucher, Restaurant tickets
Cycle to Work Scheme
Career Opportunities Internationally
Monthly Happy Hour in Office & Summer & Christmas Party - ‘no expenses spared’
If interested please send CV updated in English to firstname.lastname@example.org