Customer Service with Native Spanish
Consultor Clara Capellades
Fecha de publicación 20 de julio de 2018Paseo de la Castellana 13, 4ª planta 28046, Madrid Walters People Spain
An excellent opportunity as a Customer Service Associate with proficient English and Spanish native is available now in the centre of Barcelona inside a well-recognised leader media company in the centre of Barcelona.
About the job:
In the position of Customer Service Associate, you will be responsible to centralise the relation with the customers and solve any issues to achieve objectives to build and develop relationships to identify problems, assess needs, and find solutions in order to meet deadlines.
- Excellent telephone and email support of products and services
- Retain customers and increase customer loyalty
- Ensure all opportunities for retention and cross-selling are identified and maximized
- Strong ability to overcome objections and enthusiastically resolve customers concerns
- Ensure all relevant procedures are followed from beginning to resolution
- Must meet retention goals set by the company and ensure all key performance key indicators are met
- Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge
- Make independent decisions to resolve customer issues
- Work with other departments to ensure escalated issues are handled timely and correctly
Desired superior studies in communication or similar, with proven experience in Customer Service, used to work in an international environment, with proficiency level of English and Spanish native. To accomplish successful your function as a Customer Service Associate, you will demonstrate your positive attitude in a busy intense environment, ability to listen and empathise.
This media company offers a stable position for someone who desires to grow in the company and make a plan of career.
If you are a professional with high attention to detail, you enjoy to work in a team and you desire to learn new technical systems and applications, the job of Customer Service Associate is for you! Apply now to this exciting position and start a new professional challenge in the media world.